Return Policy
Effective Date: [Insert Date]
At Noor Tech Hub, we are committed to providing high-quality laptops and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our return policy provides a hassle-free process for returns and exchanges.
1. Eligibility for Returns
You may return a product within 7 days of receiving your order, provided it meets the following conditions:
- The laptop must be unused and in its original packaging.
- All accessories, manuals, and warranty cards must be included.
- The product must be in resalable condition, free from any damage, scratches, or modifications.
- Software, digital downloads, and customized orders are non-refundable.
2. Non-Returnable Items
Certain products are not eligible for return, including:
- Opened or activated software and licenses.
- Laptops with missing accessories, original packaging, or warranty cards.
- Products damaged due to improper handling or external factors after delivery.
- Items marked as Final Sale or Clearance.
3. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at [support@noortechhub.com] or call [Insert Contact Number] within 7 days of receiving your order.
- Provide Details: Share your order number, reason for return, and photos (if applicable).
- Approval & Instructions: Once approved, we will provide you with return shipping instructions.
- Ship the Item: Pack the item securely and ship it to our return address.
Customers are responsible for return shipping costs unless the product is defective or an incorrect item was sent.
4. Refund & Exchange Policy
- Refunds: Once the return is received and inspected, refunds will be processed within 7-10 business days via the original payment method.
- Exchanges: If you wish to exchange the laptop for another model, please specify this during the return request.
- Restocking Fee: A 10% restocking fee may apply to opened but undamaged products.
5. Damaged or Defective Products
If you receive a damaged or defective laptop, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
6. Contact Us
For any return-related inquiries, feel free to reach out: 📧 Email: support@noortechhub.com
📞 Phone: [Insert Contact Number]
🌐 Website: www.noortechhub.com
Thank you for shopping with Noor Tech Hub! We value your trust and are here to assist you with any concerns.