Replacement & Warranty Policy

At Noor Tech Hub, we are committed to providing high-quality products and excellent customer service. This Replacement & Warranty Policy outlines the terms and conditions for product replacements and warranty claims.

1. Replacement Policy

1.1 Eligibility for Replacement

A product may be eligible for replacement under the following conditions:

• The item received is defective or damaged upon arrival.
• The product is not as described on our website.
• The item is incorrect (wrong model, brand, or specifications).

1.2 Replacement Request Process

To initiate a replacement request, please follow these steps:

1. Contact our support team at [Your Support Email] within 7 days of receiving the product.
2. Provide your order number, a detailed description of the issue, and clear photos or videos as proof.
3. Once approved, we will provide instructions for returning the item.
4. A replacement will be shipped once we receive and inspect the returned item.

1.3 Non-Eligible Replacement Cases

• Products that show signs of misuse, physical damage, or tampering.
• Items returned without original packaging and accessories.
• Requests made after 7 days of delivery.

2. Warranty Policy

2.1 Warranty Coverage

All laptops sold by Noor Tech Hub come with a manufacturer’s warranty. The warranty covers:
✅ Manufacturing defects
✅ Hardware malfunctions (excluding accidental damage)
✅ Battery issues (covered under the manufacturer’s terms)

2.2 Warranty Period

• Asus, Dell, HP, Lenovo, MacBook, and Toshiba Laptops: 1-Year Manufacturer Warranty (or as per brand policy).
• Accessories & Batteries: Warranty terms vary by manufacturer.

2.3 Warranty Claim Process

1. Check if your issue is covered under the manufacturer’s warranty.
2. Contact us at [Your Support Email] with your purchase invoice and issue details.
3. We will guide you on how to proceed with the authorized service center for repairs or replacements.

2.4 Exclusions from Warranty

• Accidental physical damage (drops, spills, cracks, etc.).
• Software-related issues, viruses, or unauthorized modifications.
• Normal wear and tear (e.g., scratches, fading).
• Loss of data—please ensure regular backups.
• Repairs or modifications done by unauthorized technicians.

3. Important Notes

• Noor Tech Hub acts as a reseller, and warranty claims must be processed directly with the manufacturer.
• Customers are responsible for shipping costs for returns, unless the item is faulty upon arrival.
• Extended warranty options may be available—please check with our support team.

4. Contact Us

For replacement or warranty assistance, please reach out to:

📧 Email:info@noortechhub.com
📞 Phone:+971 542457662
🕒 Support Hours: Monday – Friday | 9 AM – 6 PM