Last Updated: November 2025
Introduction
NoorTech Hub (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.noortechhub.com or purchase products from us.
This policy complies with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE Personal Data Protection Law) and other applicable UAE regulations governing data protection and electronic commerce.
By using our website and services, you consent to the data practices described in this policy.
Information We Collect
Personal Information You Provide
When you interact with NoorTech Hub, we may collect the following personal information:
Account & Contact Information:
- Full name
- Email address
- Phone number
- Date of birth (if provided)
Delivery Information:
- Shipping address
- Billing address
- Emirates ID (if required for certain transactions)
Payment Information:
- Payment method details
- Billing information
- Transaction history
Communication Data:
- Customer support inquiries
- Product reviews and feedback
- Survey responses
- Email correspondence
Information Automatically Collected
When you visit our website, we automatically collect certain technical information:
Device & Browser Information:
- IP address
- Browser type and version
- Device type and model
- Operating system
- Screen resolution
Usage Data:
- Pages visited
- Time spent on pages
- Click patterns
- Referral source
- Date and time of access
Cookies & Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience. For more information, please see our Cookie Policy section below.
How We Use Your Information
We process your personal data for the following purposes:
Order Processing & Delivery
- Processing and fulfilling your orders
- Arranging delivery and shipment
- Sending order confirmations and updates
- Processing payments and preventing fraud
- Managing returns and refunds
Customer Service
- Responding to your inquiries and support requests
- Providing technical assistance
- Resolving complaints
- Managing warranty claims
Marketing & Communications
- Sending promotional offers and product updates (with your consent)
- Notifying you about special deals and new arrivals
- Conducting customer satisfaction surveys
- Personalizing your shopping experience
Website Improvement
- Analyzing website usage and performance
- Improving website functionality and user experience
- Conducting market research
- Developing new products and services
Legal & Security
- Complying with legal obligations
- Preventing fraud and unauthorized access
- Protecting our rights and property
- Enforcing our terms and conditions
Legal Basis for Processing
Under UAE data protection law, we process your personal data based on:
- Consent: When you provide explicit consent for specific purposes (e.g., marketing communications)
- Contract Performance: When necessary to fulfill our contractual obligations to you
- Legal Obligation: When required by UAE law or regulatory authorities
- Legitimate Interest: When necessary for our legitimate business interests, provided your rights are not overridden
How We Share Your Information
We do not sell your personal information to third parties. However, we may share your data with:
Service Providers
We work with trusted third-party service providers who assist us with:
- Payment processing (secure payment gateways)
- Delivery and logistics services
- Website hosting and cloud storage
- Email marketing platforms
- Customer support tools
- Analytics and data analysis
All service providers are contractually obligated to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by:
- UAE government authorities
- Law enforcement agencies
- Courts or regulatory bodies
- Legal proceedings or investigations
Business Transfers
In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the new owner, who will be required to continue protecting your information in accordance with this policy.
International Data Transfers
Your personal data is primarily stored and processed within the United Arab Emirates. If we transfer data outside the UAE, we ensure appropriate safeguards are in place as required by UAE data protection law, including:
- Standard contractual clauses
- Data protection agreements
- Adequate protection mechanisms
Data Security
We implement robust technical and organizational security measures to protect your personal information:
Technical Measures:
- SSL/TLS encryption for data transmission
- Secure payment processing systems
- Regular security assessments and updates
- Firewalls and intrusion detection systems
- Access controls and authentication
Organizational Measures:
- Employee training on data protection
- Confidentiality agreements
- Limited access to personal data
- Regular security audits
- Incident response procedures
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by UAE law:
- Account Information: Retained while your account is active, plus 5 years after closure
- Transaction Records: Retained for 5 years from the date of transaction
- Marketing Data: Retained until you withdraw consent or request deletion
- Legal & Tax Records: Retained as required by UAE law (typically 5-10 years)
After the retention period, we securely delete or anonymize your personal data.
Your Rights
Under UAE data protection law, you have the following rights regarding your personal data:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete personal data.
Right to Erasure
You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing
You can request that we limit how we use your personal data.
Right to Data Portability
You can request your data in a structured, commonly used format.
Right to Object
You can object to processing of your personal data for certain purposes.
Right to Withdraw Consent
You can withdraw your consent for marketing communications or other consent-based processing at any time.
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: Contact@noortechhub.com or support@noortechhub.com
- Subject Line: “Data Protection Request”
We will respond to your request within 30 days as required by UAE law.
Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience.
Types of Cookies We Use
Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, security)
Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Marketing Cookies: Used to display relevant advertisements and track campaign effectiveness
Preference Cookies: Remember your settings and preferences
Managing Cookies
You can control and delete cookies through your browser settings. However, disabling certain cookies may affect website functionality.
To manage cookies:
- Chrome: Settings > Privacy and Security > Cookies
- Safari: Preferences > Privacy
- Firefox: Options > Privacy & Security
- Edge: Settings > Cookies and Site Permissions
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child, we will delete it immediately.
Marketing Communications
With your consent, we may send you promotional emails about:
- New laptop arrivals and product launches
- Special offers and discounts
- Exclusive deals for subscribers
- Technology tips and guides
Opting Out
You can unsubscribe from marketing emails at any time by:
- Clicking the “unsubscribe” link in any email
- Contacting us at support@noortechhub.com
- Managing your preferences in your account settings
Please note that you will continue to receive transactional emails (order confirmations, shipping updates, etc.) even after unsubscribing from marketing communications.
Data Breach Notification
In the event of a data breach that may affect your personal information, we will:
- Notify the UAE Data Protection Office immediately
- Inform affected individuals without undue delay
- Take immediate steps to mitigate the breach
- Provide guidance on protective measures
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Update the “Last Updated” date
- Notify you of significant changes via email (if you have subscribed)
We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
NoorTech Hub Website: www.noortechhub.com
Email:
- General Inquiries: Contact@noortechhub.com
- Data Protection Matters: support@noortechhub.com
Phone:
Address: [Your Business Address in UAE]
Response Time: We aim to respond to all privacy-related inquiries within 5 business days.
Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with:
UAE Data Protection Office Contact information available at: [UAE Government Portal]
We encourage you to contact us first so we can address your concerns directly.
Your Privacy Matters to Us
At NoorTech Hub, protecting your personal information is a top priority. We are committed to transparency, security, and compliance with UAE data protection laws. Thank you for trusting us with your information.
This Privacy Policy is governed by the laws of the United Arab Emirates.
